About Typhoon’s effect

Hakone Tozan Railway is not working. Thus you have to use buses from Hakone Yumoto station to Gora station. Hakone Cable Car from Gora station is working.

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About the Pre-Authorization

We make Pre-Authorization(Full amount of money) according to the credit card which you have given to the booking site when you made the booking. If a customer whom the Pre-Authorization couldn’t go through did not give a new and correct credit card to the booking site before the deadline, we’ll have to cancel the booking. […]

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An issue about Number of people

Sometimes we see bookings like below. 1. Number of people staying is input(entered. declared) as ” One” 2. However, they choose a room type like ” Breakfast included for 2 person” 3. Also they input the guest Name as like ” John Smith and Tom Watson” In these weird cases, the only one info we […]

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