Can guests send luggage to the property before check-in-date?

We can accept the luggage delivery only from 15:00 til 18:00, only when proper information is written on the voucher. there have to be written; /name of the guest ( RESERVED name) /date of check in also you have to write down the address of our property very carefully. Also please note that we do […]

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Is there any Luggage Transfer Service?

Inside Hakone, you can use “Hakone Carry Service”. You can leave your luggage at Hakone Yumoto station, then the carrier will send them to our inn. Also when you check out, you can leave your luggage in our place, then the carrier will send them to Hakone Yumoto Station. More detail will be shown here.

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Can you keep our luggage before we check-in?

Our front desk is open from 15:00, so we can keep your luggage from 15:00. Also, before 15:00, you can come just to leave your luggage inside our property. In this case we recommend you of putting a memo onto your luggage so that our staff can notice when he/she comes to open the front […]

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